Privacy Policy
Hridoye Kendua Mobile App & Website
1 Introduction & Scope
Welcome to "Hridoye Kendua" ("we", "our", or "us"). We operate the mobile application and website dedicated to providing vital community services, emergency directories, and local utility information for Kendua Upazila in Mymensingh Division, Bangladesh.
This Privacy Policy is formulated in strict compliance with Google Play Store Developer Policies and international data protection standards. It outlines how we handle data related to emergency contacts, ambulance networks, police/fire services, hospitals, blood donors, internet service providers, bus schedules, computer training hubs, government offices, lawyers, housing, courier services, and live streaming features. By downloading or using our application, you agree to the practices described herein.
2 Information We Collect
We follow a data-minimization principle, collecting only what is strictly necessary to deliver functional community directories and utilities:
A. Personal Data (Voluntary User Input)
When users voluntarily register as blood donors, submit local business listings, or reach out via support forms, we may collect names, phone numbers, email addresses, and professional/business designations.
B. Device & Diagnostic Data (Automatic)
To maintain app stability, prevent crashes, and debug errors, we automatically gather standard telemetry data including device model, operating system version, unique installation tokens, and crash logs.
C. Optional Location Data
To assist you in finding nearby emergency services, hospitals, or blood donors within Kendua, the app may request device location permissions with your explicit prompt confirmation.
3 Android App Permissions Usage
Our app requests specific runtime permissions solely to execute core feature sets:
- INTERNET & ACCESS_NETWORK_STATE: Required to fetch real-time directory updates, bus schedules, and stream local media content.
- ACCESS_FINE_LOCATION / COARSE_LOCATION: Optional permission utilized to calculate distance to nearest emergency medical units or police stations.
- POST_NOTIFICATIONS: Used to alert citizens regarding emergency announcements, weather alerts, or essential service updates.
- CALL_PHONE: Allows direct dialing of emergency hotlines, ambulances, and service providers directly from the directory interface.
4 How We Use Your Information
Collected data is deployed strictly for the following operational objectives:
- Populating and updating comprehensive local directories for Kendua Upazila (hospitals, fire stations, lawyers, couriers, and utilities).
- Facilitating blood donor matching and emergency response coordination.
- Delivering push notifications concerning urgent community notices or service modifications.
- Enhancing app performance, user interface responsiveness, and fixing software vulnerabilities.
5 Data Sharing and Third-Party Services
We do not sell, trade, or rent personally identifiable information to external commercial entities. However, our application integrates trusted third-party cloud infrastructure and SDKs (such as Google Play Services, Firebase Analytics, or web hosting platforms) which adhere to strict security standards and operate under their own independent privacy frameworks. We may disclose information if required by Bangladeshi law enforcement or court orders.
6 Data Security Measures
We implement robust administrative, physical, and technical safeguards—including HTTPS encryption for data in transit and secure database storage—to protect against unauthorized access, disclosure, alteration, or destruction of user data.
7 Data Retention & Account Deletion Policy
We retain voluntary directory submissions (such as blood donor profiles or business listings) as long as the listing remains active or until the user requests removal.
8 Children's Privacy (COPPA Compliance)
"Hridoye Kendua" is a general-audience community utility application. We do not knowingly solicit, collect, or store personal data from children under the age of 13. If you believe a child has provided personal information without parental consent, please contact us immediately for prompt deletion.
9 Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy periodically to reflect feature additions or regulatory changes. Updated versions will be posted on this page with a revised effective date. Continued use of the app following changes constitutes acceptance of the revised terms.
10 Contact Information
If you have any questions, inquiries, data removal requests, or concerns regarding this Privacy Policy or the operations of "Hridoye Kendua", please reach out to us:
Developer Email: mdsohag0137@gmail.com
Official Website: www.hridoyekendua.com
Location: Kendua Upazila, Netrokona, Mymensingh Division, Bangladesh